Northrop Grumman

“Working with some of the students that he inspires brings not only a new way of looking at users, but methodologies that we have found useful.” – Mike Hübler, Northrop Grumman

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“What I've liked about the relationship with Wayne [IDC] is there is an energy and a passion that he brings to problem framing…” – Mike Hübler, Northrop Grumman
 

ID3320 students helped Northrop Grumman learn more about air traffic controllers through on-site interviews and ethnographic field studies of Delta Airline's Airport Traffic Control center, located at Hartsfield-Jackson Airport. The students filmed the workers, interviewed them about their jobs, and got a sense of what makes an efficient command and control operation in the aerospace industry.

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Georgia Institute of Technology
North Avenue, Atlanta, GA 30332
Phone: 404-894-2000